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Frequently Asked Questions
Do you host the
forms or do I put the form code onto my own website?
We do not host the forms for you on our website. We help you create the form with our easy form builder and then give you the HTML code that you must put on your own website.
Do I need to know how to code HTML or do any 'programming' to create a form?
Not at all. We have an easy- to-use Form Wizard that lets you choose which kind
of input fields you want to add to your form. Simply choose the kind of
field you want and type in a label for your field. You can even specify
whether your field should be a required field or not. Keep adding as many
fields as you like! After you've added all your fields, simply save
your form and let Freedbackautomatically generates the HTML code
for you. Simply copy and paste the HTML code into your webpage and upload
it to your server. Your form is ready to use!
How
do I receive the information that is submitted from my
forms?
The information that is submitted from your form is sent to the e-mail
address in your FORM setup. An email is sent out immediately after the form
submitted. A copy of your form submission is also stored online in your
Freedback Account. You have the option to delete individual form submissions
in your account if you do not want to keep your submission.
Can I modify my form after I
get it into my webpage editor?
You should only modify the colours, text size and 'look' of your
form in your web editor. We do NOT recommend you modify the input field
names or add any input fields using HTML in your webpage editor. Log
back into your account to add additional fields and copy and paste
the HTML for those new fields into your form.
Do you offer non-profit or educational discounts?
We offer a 30% discount to certified non-profits and educational institutions. If you qualify, here are the steps to get this set up. (time required: 3-5 minutes)
1. Create an account at Freedback if you don't have one already
2. Send an email to  with the following:
The email address you used to create the account.
A brief description of your organization; Are you are registered non-profit? Educational institution.
A link to your web site.
After reviewing your email we'll enable a special non-profit coupon in your account.
I am not receiving emails from my form.
Usually this is simple to track down. If you've tried all of these and still aren't getting your mail let us know and we'll take a look.
1. Are submissions getting to your account? Try submitting your form and then logging into your account - is it there? If they're not reaching your account then your form itself isn't working.
2. If submissions are reaching your account, the problem is between our server and your inbox (we ALWAYS send an email out when a submission comes in.) There are three possible reasons we're not landing in your inbox.
a) (Most common) Your form submissions are being caught in spam filters. Look in your spam/junk folder for them. If they are there, mark them as "not spam" so your ISP learns not to put them there. If your company handles your email, check to see if you have a new spam filtering system that might not be recognizing our mail.
b) The email address we have for you is incorrect. To verify that it's right, log in and click Edit next to the form which isn't reaching you. The email address is located in Step 2.
c) Emails are being rejected by your ISP. To check for this, log into your account and find a submission which was received by our system but didn't reach your inbox. If your ISP rejected it you'll see a message that say, "This message was not accepted by your ISP". Click on the link for more information regarding the bounced email. Contact your ISP with this information.
When I try to submit my form, I get an error "No account is specified and no destination email provided"
We provide you html to paste onto your webpage in Step 3. You MUST have two hidden fields within the form html on your webpage that indicate the 'acctid' and the 'formid' values.
They look like this:
<input type="hidden" name="acctid" id="acctid" value="idcjnllgsdtiyif" />
<input type="hidden" name="formid" id="formid" value="1179" />
You MAY have deleted these fields or the software you are using to paste your code has deleted the code or part of the code. Try recopying and pasting the code from our Freedback account back into your webpage. If the sofware you are using is stripping these values out, please contact the makers of the software editor. Many editors operate in 'rich text' mode - this can cause some of your hidden fields to be removed. Try switching to the plain text editor mode before copying in your form code.
My credit card on file needs to be updated. How do I do this?
You cannot update your credit card online at this time. Please contact us at 1-800-583-6455 (Monday - Friday 9am-5pm EST). If three unsuccessive daily attempts to charge your credit card cancels your billing subscription, please do not worry! We allow all our accounts another 15 days to re-upgrade. Simply log into your account and click on "Upgrade" to start another billing subscription.
My autoresponder
is not emailing the autoresponder information to the form submitter.
Why?
You MUST have a field in your form with the HTML field name of 'email'
for your autoresponder to function properly.
ie. Here's some HTML that has a field name of 'email':
What is your email? <input type="text"
name="email" />
When creating a new form in your account, the Form Wizard provides
by default, an email field and a 'name' field. If you have deleted
the Email field in the Form Wizard in your account, your autoresponder
will not work!
Solution: Log into your account, click on Edit Autoresponder for your
form. You will then be prompted to re-add the EMAIL field back into
the form. Move the email field around if you want and then click on
"SAVE..All done my Form!". Copy and paste the new HTML code
back into your web-page.
Can I customize the 'error'
page that the user sees when they have not filled out a field?
No. Unfortunately at this time you cannot customize the 'error' page.
You can however add 'javascript' error checking on the form if you
know how to code in javascript. Unfortunately we do not support or
provide information on how to program in javascript. We do have some
international customers who have developed javascript error checking
to provide 'Non-English' language error messages.
Do you store
the form submissions information in a database?
Yes. All messages are stored in our database for a period of 6 months.
File Attachments are stored for only 1 month. You can access your
form submissions at any time through your logged in account.
Can I export
the data from the form submissions into a database or an Excel spreadsheet?
Our Basic, Professional and Business plans allow you to export your
data to an downloaded Excel spreadsheet or a CSV file for importing
into a database.
Can I have
my form submissions e-mailed to more than one e-mail address?
The Business plan allows you to email your forms to more than one
address. All other plans are restricted to emailing to only one address.
Can I use a form I've already created (eg. with Dreamweaver or FrontPage)?
We recommend using our form instead of trying to convert your existing form, but you can use an existing form. Click here for instructions
Do you have a question that isn't answered above? Contact us here
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